Take Smart Measurements Now to Improve Your Holiday Fulfillment

by Gwen Carrington | Customer Satisfaction, eCommerce Fulfillment, eCommerce Strategy

eCommerce is a growth industry that has been breaking records year after year. This holiday season was no exception. According to comScore, online sales for the November through December period jumped approximately 11% and totals hit a record $91.7 billion. Yet, with rapid growth comes great challenges. In 2016, holiday fulfillment was once again challenged by an unexpected surge in holiday orders that overwhelmed many carriers.

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How to Use Holiday Returns to Increase eCommerce Profits

by Carolina Cano-Espinoza | Customer Satisfaction, eCommerce Strategy, Holiday Fulfillment

Congratulations on surviving yet another record-breaking holiday shopping season! But before you can tally your profits, you must deal with the inevitable result of increased sales — increased returns. Hopefully, you’ve done all you can to reduce online returns this holiday season, from optimizing your store’s returns policy and product descriptions on your eCommerce site, to improving your online order fulfillment process to ensure 100% order accuracy.

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5 Signs Your eCommerce Order Fulfillment Is Failing

by Carolina Cano-Espinoza | 2-Day-Shipping, eCommerce Fulfillment, Holiday Fulfillment

Is your fulfillment provider making the grade?  Whether you’re coping with the busy holiday shopping season, an important sales promotion or just a regular day; the success of your eCommerce store is riding on your fulfillment. With increased customer expectations for order accuracy and on-time delivery, your fulfillment provider is tested every time an order comes through your store. Don’t jeopardize customer satisfaction and future sales with second-rate fulfillment services.

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Holiday Success Tips: Social Media Marketing

by Carolina Cano-Espinoza | eCommerce, Holiday Fulfillment

The eCommerce holiday season is finally here! While you’re busy keeping up with the increased demand of holiday order fulfillment, it’s easy to put social media marketing on the back burner. However, a few simple social media posts can provide a major opportunity to connect with your customers and increase holiday sales. People have more downtime during the holiday season and are likely to be more active on social media.

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Holiday Success Tips: Reduce Stress & Get Things Done

by Carolina Cano-Espinoza | Customer Satisfaction, Holiday Fulfillment

  It comes as no surprise that more than eight out of 10 Americans anticipate stress during the holiday season, as shown in a poll conducted by the American Psychological Association. Not only can increased holiday stress dampen spirits during the most joyous season, it can also inhibit productivity during the most demanding time for eCommerce fulfillment. After all, running a successful business while maintaining a healthy personal life is challenging enough during regular seasons.

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Holiday Prep Checklist to Jump-Start Your Order Fulfillment

by Karina Stanton | 2-Day-Shipping, Customer Satisfaction, eCommerce Fulfillment

At Rakuten Super Logistics, we know how crazy the holiday shipping season can get–especially if you are doing it all in house! If that’s the case, then hats off to you. Juggling your business and order fulfillment is hard work.  And, as the holiday season is going to be here before you know it, it is important to start planning and organizing your holiday fulfillment now.

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Prepare Now to Win Last-Minute Holiday Shoppers

by Karina Stanton | 2-Day-Shipping, Customer Satisfaction, Free Shipping

To prepare for the busy upcoming holiday season, it is important to take a look at trends from the previous year, learn from them, and plan accordingly. A study done by Magnetic on holiday shopping trends revealed that a prominent trend from the 2015 holiday season was an influx in last minute shoppers. About ⅓ of holiday shoppers were purchasing gifts just a few weeks before the holiday. For the 2016 holiday rush, you should be ready to use this shopping trend to your company’s advantage.

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5 Ways Outsourcing Your Order Fulfillment Creates a Competitive Holiday Advantage

by Karina Stanton | eCommerce, eCommerce Fulfillment, Holiday Fulfillment

While you’re busy trying to stay afloat handling your shipping and returns in-house, do you ever stop and wonder how the “other guys” manage to have time to promote their products at events, engage their customers on social media, AND continue to constantly release new, innovative products? The answer to your curiosity may be quite simple–your  competition has a competitive advantage over you.

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How to Boost Your Summer Sales

by Jonathan Wood | Customer Satisfaction, eCommerce Fulfillment, Partnerships

Summer months can be a slow time for eCommerce businesses. However, there can still be easy and effective ways to boost and even maintain your sales. Discounts Most people just can’t resist a great deal. There’s a reason ‘Limited Time Discounts’ are still around: they are effective. A simple 10% off for the next 48 hours can draw people in.

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IRCE 2016 – We’re on Our Way!

by Jonathan Wood | eCommerce Fulfillment, IRCE, Rakuten

In eCommerce, the US sector alone is forecasted to leap forward, expanding at 10% this year. However with this rapid growth comes great challenges inherent in a dynamic ­market. On top of fierce competition and unforgiving customers, the best practices and strategies are constantly shifting, which can make it difficult to keep up to date with the best way to guide your business.

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