2017 Holiday Shipping Calendar

by Carolina Cano-Espinoza | 2-Day-Shipping, Holiday Fulfillment

  Keep these recommended dates in mind for delivery to your customers by Christmas. Download a PDF version here.

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How to Offer Free Shipping and Increase Profits

by Carolina Cano-Espinoza | 2-Day-Shipping, eCommerce Strategy, Free Shipping

  Remember when ordering something online meant paying an exorbitant amount in shipping and handling costs and waiting 5-7 business days to get it? Well, that just won’t cut it for your customers anymore. Today’s online shoppers expect more from their eCommerce buys than just reliable delivery. Consumers EXPECT fast and free shipping and expect you to deliver. Growing competition and increasing shipping promotions have created a new challenge for retailers.

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New Dim Weight Changes for 2017

by Sarah Smith | 2-Day-Shipping, Customer Satisfaction, eCommerce Fulfillment

Unless you’re an eCommerce merchant who’s been hiding under a rock for a few years or dealing solely in intangible products, you’ve probably heard a thing or two about Dim Weight. The Dimensional Weight Pricing model (also known as DIM) was introduced in 2015. The purpose of Dim Weight is to ensure that shipments are billed properly when they utilize a larger amount of space in carrier transport vehicles, like planes and trucks.

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5 Signs Your eCommerce Order Fulfillment Is Failing

by Carolina Cano-Espinoza | 2-Day-Shipping, eCommerce Fulfillment, Holiday Fulfillment

Is your fulfillment provider making the grade?  Whether you’re coping with the busy holiday shopping season, an important sales promotion or just a regular day; the success of your eCommerce store is riding on your fulfillment. With increased customer expectations for order accuracy and on-time delivery, your fulfillment provider is tested every time an order comes through your store. Don’t jeopardize customer satisfaction and future sales with second-rate fulfillment services.

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Prepare Now to Win Last-Minute Holiday Shoppers

by Sarah Smith | 2-Day-Shipping, Customer Satisfaction, Free Shipping

To prepare for the busy upcoming holiday season, it is important to take a look at trends from the previous year, learn from them, and plan accordingly. A study done by Magnetic on holiday shopping trends revealed that a prominent trend from the 2015 holiday season was an influx in last minute shoppers. About ⅓ of holiday shoppers were purchasing gifts just a few weeks before the holiday. For the 2016 holiday rush, you should be ready to use this shopping trend to your company’s advantage.

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Why You Must Stop by Rakuten Booth #1859 at IRCE

by Sarah Smith | 2-Day-Shipping, eCommerce, eCommerce Fulfillment

We’re in the final stages of our preparations for the world’s largest eCommerce trade show. In just two short weeks we will be exhibiting at IRCE 2015 (Internet Retailer Conference and Exhibition) taking place June 2-4, 2015 in Chicago at the McCormick Place West.

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[Guest Post] WaterCheck and Rakuten Super Logistics: Working Together for a Greater Good

by Sarah Smith | 2-Day-Shipping, Customer Satisfaction, eCommerce

–We are pleased to present this guest blog post from valued RSL client, WaterCheck.biz–   Our business, WaterCheck.biz, has come a long way. We started with 2 products and 1 customer and now we have over 500 water-related products and over 10,000 customers all around the world. Plus, we began with the simple idea that we wanted to make a global difference by promoting the value and message of water.

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The Most Valuable Piece of Your Business

by Sarah Smith | 2-Day-Shipping, Customer Satisfaction, eCommerce

Imagine you have the ability to gather all of your customers in one place and time. During this gathering you are given the chance to ask your customers what they think about you and your business. What do you think they would say? Now let’s imagine the size of the group is increased, and your customers are joined by your stakeholders and even your potential customers.

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The Truth About Robots, Fulfillment and Human-less Logistics

by Sarah Smith | 2-Day-Shipping, Customer Satisfaction, eCommerce

The robots are coming. The robots are coming! Oh wait… they’re already here. Unless you’ve been hiding under a rock, or more likely buried in the business of Black Friday and Cyber Monday, you have most likely seen one of the numerous news stories covering Amazon’s new robotic army. The “robots” were recently deployed in several Amazon fulfillment centers across the U.S. just in time for the holiday rush.

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4 Tips for Shining Holiday Fulfillment & Joyful Customer Support

by Sarah Smith | 2-Day-Shipping, Customer Satisfaction, eCommerce

At the time of this posting, only 15 days remain until Black Friday. That means the holiday shopping season is literally knocking at your door. It’s officially crunch time. There may not be much time left to prepare your inventory or redesign your website – but there is one area of your business that MUST be ready for the holiday rush: your fulfillment and corresponding customer support and returns.

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