RSL Podcast Episode 1– New Trends in Ecommerce for 2019

by Rakuten Super Logistics | 2-Day-Shipping, eCommerce, eCommerce Strategy

  Audio transcript [Edited for clarity] Sarah: Hello and welcome to the very first episode of RSL’s podcast where we discuss the latest trends and news in ecommerce and logistics. I am Sarah Smith, Manager of Marketing Operations, here at Rakuten Super Logistics and I’m joined by Jeremy Brooks, Manager of Client Implementations, and Jason Chan, Vice President of Sales and Marketing. Jeremy: Hello Jason: Thanks for having us here.

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Understanding Dimensional Weight and Zones: Best Practices to Reduce Shipping Costs

by Rakuten Super Logistics | 2-Day-Shipping, eCommerce Fulfillment, eCommerce Strategy

For ecommerce retailers to remain profitable, it’s crucial to have a good understanding of how dimensional weight and shipping zones work when it comes to order fulfillment and delivery. What is Dimensional Weight? The general idea behind dimensional weight (dim weight) is shippers (in this case, the ecommerce merchants) pay for the space their packages take up on a truck, rather than the physical weight of the package that is large or bulky, yet low in weight.

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Meeting Customer Expectations for Online Returns

by Rakuten Super Logistics | 2-Day-Shipping, eCommerce Strategy

The vast majority of online retailers focus on consumer shipping expectations. Consumers are willing to pay more for same-day or faster delivery – according to PwC (member firm of PricewaterhouseCoopers International Limited), they “prize fast, flexible and reliable service.

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2018 Holiday Shipping Calendar

by Rakuten Super Logistics | 2-Day-Shipping, Holiday Fulfillment

Keep these recommended dates in mind when you’re shipping during the holidays. Download a PDF version here.

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How to Offer Free Shipping and Increase Profits

by Carolina Cano-Espinoza | 2-Day-Shipping, eCommerce Strategy, Free Shipping

  Remember when ordering something online meant paying an exorbitant amount in shipping and handling costs and waiting 5-7 business days to get it? Well, that just won’t cut it for your customers anymore. Today’s online shoppers expect more from their eCommerce buys than just reliable delivery. Consumers EXPECT fast and free shipping and expect you to deliver. Growing competition and increasing shipping promotions have created a new challenge for retailers.

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New Dim Weight Changes for 2017

by Sarah Smith | 2-Day-Shipping, Customer Satisfaction, eCommerce Fulfillment

Unless you’re an eCommerce merchant who’s been hiding under a rock for a few years or dealing solely in intangible products, you’ve probably heard a thing or two about Dim Weight. The Dimensional Weight Pricing model (also known as DIM) was introduced in 2015. The purpose of Dim Weight is to ensure that shipments are billed properly when they utilize a larger amount of space in carrier transport vehicles, like planes and trucks.

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5 Signs Your eCommerce Order Fulfillment Is Failing

by Carolina Cano-Espinoza | 2-Day-Shipping, eCommerce Fulfillment, Holiday Fulfillment

Is your eCommerce fulfillment provider making the grade?  Whether you’re coping with the busy holiday shopping season, an important sales promotion or just a regular day; the success of your eCommerce store is riding on your fulfillment. With increased customer expectations for order accuracy and on-time delivery, your eCommerce order fulfillment provider is tested every time an order comes through your store.

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Prepare Now to Win Last-Minute Holiday Shoppers

by Sarah Smith | 2-Day-Shipping, Customer Satisfaction, Free Shipping

To prepare for the busy upcoming holiday season, it is important to take a look at trends from the previous year, learn from them, and plan accordingly. A study done by Magnetic on holiday shopping trends revealed that a prominent trend from the 2015 holiday season was an influx in last minute shoppers. About ⅓ of holiday shoppers were purchasing gifts just a few weeks before the holiday.

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Why You Must Stop by Rakuten Booth #1859 at IRCE

by Sarah Smith | 2-Day-Shipping, eCommerce, eCommerce Fulfillment

We’re in the final stages of our preparations for the world’s largest eCommerce trade show. In just two short weeks we will be exhibiting at IRCE 2015 (Internet Retailer Conference and Exhibition) taking place June 2-4, 2015 in Chicago at the McCormick Place West.

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[Guest Post] WaterCheck and Rakuten Super Logistics: Working Together for a Greater Good

by Sarah Smith | 2-Day-Shipping, Customer Satisfaction, eCommerce

–We are pleased to present this guest blog post from valued RSL client,– Our business,, has come a long way. We started with 2 products and 1 customer and now we have over 500 water-related products and over 10,000 customers all around the world. Plus, we began with the simple idea that we wanted to make a global difference by promoting the value and message of water.

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