6 Fulfillment Metrics that Increase Customer Satisfaction

by Carolina Cano-Espinoza | Customer Satisfaction, eCommerce Fulfillment, eCommerce Strategy

It is not enough to provide great products at great prices, you absolutely must provide a great customer experience to remain competitive. Whether you realize it or not, your fulfillment is an extension of your customers’ experience and should be treated with attention to detail.

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3 Reasons to Plan Holiday Order Fulfillment Now

by Carolina Cano-Espinoza | Customer Satisfaction, eCommerce Strategy, Holiday Fulfillment

Are you experiencing a summer slowdown? Chances are, your online product sales see a bit of a dip between the months of June and October. But then the holiday shopping season comes along and the demand for holiday order fulfillment hits you like a ton of bricks! Take the extra time now to focus on improving the holiday shopping experience for your customers.

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Order Fulfillment for Online Pet Supplies

by Carolina Cano-Espinoza | Customer Satisfaction, eCommerce Fulfillment, eCommerce Strategy

Meeting the needs of specialized industries in order fulfillment requires special attention. For online businesses specializing in beauty, electronics, nutraceuticals and pet supplies, the obstacles in order fulfillment can differ greatly. Online businesses must tackle the unique challenges faced in providing their customers fast, accurate, and low-cost shipping.

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Customer Experience and Modern eCommerce Fulfillment

by Carolina Cano-Espinoza | Customer Satisfaction, eCommerce Fulfillment, Outsourced Fulfillment

  Focus on Post-Purchase Customer Experience  Gone are the days of focusing solely on pre-purchase customer experience to ensure success in the eCommerce world. While an enticing brand and user-friendly shopping experience can lure customers into new purchases, your store’s ability to retain profitable repeat customers is dependent on the post-purchase customer experience.

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New Dim Weight Changes for 2017

by Sarah Smith | 2-Day-Shipping, Customer Satisfaction, eCommerce Fulfillment

Unless you’re an eCommerce merchant who’s been hiding under a rock for a few years or dealing solely in intangible products, you’ve probably heard a thing or two about Dim Weight. The Dimensional Weight Pricing model (also known as DIM) was introduced in 2015. The purpose of Dim Weight is to ensure that shipments are billed properly when they utilize a larger amount of space in carrier transport vehicles, like planes and trucks.

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5 Signs It’s Time to Outsource Your Fulfillment and Shipping

by Sarah Smith | Customer Satisfaction, eCommerce Fulfillment, Infographic

Looking for the signs that show it’s time to outsource? Here are five… (Click image below to enlarge)…

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Outsource Your Fulfillment for Accelerated eCommerce Growth

by Sarah Smith | Customer Satisfaction, eCommerce, eCommerce Fulfillment

Outsourcing your fulfillment and shipping can be a highly strategic business decision that helps you achieve greater productivity, increases profits and accelerates growth. At RSL, we have many long-term customers whose eCommerce businesses have experienced exponential growth after utilizing our solutions for order fulfillment, freight management and shipping optimization. When it comes to selecting a fulfillment provider, there is no shortage of third party logistics (3PL) suppliers.

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Take Smart Measurements Now to Improve Your Holiday Fulfillment

by Sarah Smith | Customer Satisfaction, eCommerce Fulfillment, eCommerce Strategy

eCommerce is a growth industry that has been breaking records year after year. Last holiday season was no exception. According to comScore, online sales for the November through December period jumped approximately 11% and totals hit a record $91.7 billion. Yet, with rapid growth comes great challenges. In 2016, holiday fulfillment was once again challenged by an unexpected surge in holiday orders that overwhelmed many carriers.

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How to Use Holiday Returns to Increase eCommerce Profits

by Carolina Cano-Espinoza | Customer Satisfaction, eCommerce Strategy, Holiday Fulfillment

Congratulations on surviving yet another record-breaking holiday shopping season! But before you can tally your profits, you must deal with the inevitable result of increased sales — increased returns. Hopefully, you’ve done all you can to reduce online returns this holiday season, from optimizing your store’s returns policy and product descriptions on your eCommerce site, to improving your online order fulfillment process to ensure 100% order accuracy.

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Tips to Reduce Stress & Get Things Done During the Holidays

by Carolina Cano-Espinoza | Customer Satisfaction, Holiday Fulfillment

  It comes as no surprise that more than eight out of 10 Americans anticipate stress during the holiday season, as shown in a poll conducted by the American Psychological Association. Not only can increased holiday stress dampen spirits during the most joyous season, it can also inhibit productivity during the most demanding time for eCommerce fulfillment. After all, running a successful business while maintaining a healthy personal life is challenging enough during regular seasons.

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