Battling Returns Abuse: How Online Merchants Can Stay Ahead of the Growing Returns Problem

by Rakuten Super Logistics | Customer Satisfaction, eCommerce Strategy

Today’s modern consumer has come to expect a flexible return policy as part of the online shopping experience. For retailers this means offering fast and easy returns, with little to no questions asked to meet this expectation. However, a survey conducted by the National Retail Federation revealed consumer abuse of generous return policies is costing merchants up to $15.9 billion annually. Return fraud, or return abuse, occurs every time a shopper misuses a merchant return policy.

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How to Use Holiday Returns to Increase Ecommerce Profits

by Carolina Cano-Espinoza | Customer Satisfaction, eCommerce Strategy, Holiday Fulfillment

We are almost through another record-breaking holiday shopping season! But before you can tally your profits, you must deal with the inevitable result of increased sales — increased returns. Hopefully, you’ve done all you can to reduce online returns this holiday season, from optimizing your store’s returns policy and product descriptions on your ecommerce site, to improving your online order fulfillment process to ensure 100% order accuracy.

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3 Measurements to Improve Your 2018 Holiday Fulfillment

by Rakuten Super Logistics | Customer Satisfaction, eCommerce Fulfillment, Holiday Fulfillment

Ecommerce is a growth industry that has been breaking records year after year. Last holiday season was no exception. According to Adobe Digital Insights, online sales for the November through December period totaled a record $108.15 billion, a 14.7% increase over 2016! And 2018 is predicted to be a 13% increase over 2017. Yet, with rapid growth comes great challenges. In 2017, holiday fulfillment was once again challenged by an unexpected surge in holiday orders that overwhelmed carriers.

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Ecommerce Customer Loyalty- It’s Always Earned, Not Given

by Rakuten Super Logistics | Customer Satisfaction, eCommerce Strategy

The dictionary defines ‘loyalty’ as a “strong feeling of support or allegiance”, and for online businesses, eCommerce customer loyalty is as critical to long-term success as any business variable. From the largest multinational company to a one-person business, it’s long been a given that ‘repeat customers’ are what defines the difference between successful and unsuccessful enterprises.

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4 Things You Should be Doing to Improve Customer Retention

by Rakuten Super Logistics | Customer Satisfaction

This is a guest post by Jessica Watson, a business trends, marketing, and technology writer based in the UAE. Jessica works with Aurion Business Consultants providing business owners the resources for successful businesses setup across all the UAE. The success of your business is dependent on the satisfaction of your customers. This truth reigns particularly high in eCommerce where a similar, exact, or comparable product is just one click away.

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The Eternal Importance of Customer Satisfaction in Ecommerce

by Rakuten Super Logistics | Customer Satisfaction, eCommerce Strategy

It’s often been said that running a successful eCommerce business is often analogous to being a professional plate spinner; the multitude of daily demands required to operate a prosperous company can often require the ability to multitask at a level that can be challenging for even the most skilled businessperson.

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Building Partnerships that Last, One Storage Room at a Time

by Carolina Cano-Espinoza | Customer Satisfaction, Partnerships

Nutraceuticals require special attention when it comes to warehouse storage. While refrigeration or climate control is not always required for nutraceutical supplements, the natural storage environment should be within an ideal temperature range for maximum product freshness and shelf-life. Depending on external factors, the solution can be simple or require a little extra work.

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6 Order Fulfillment Metrics that Increase Customer Satisfaction

by Carolina Cano-Espinoza | Customer Satisfaction, eCommerce Fulfillment, eCommerce Strategy

It is not enough to provide great products at great prices, you absolutely must provide a great customer experience to remain competitive. Whether you realize it or not, your fulfillment is an extension of your customers’ experience and should be treated with attention to detail.

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3 Reasons to Plan Holiday Order Fulfillment Now

by Carolina Cano-Espinoza | Customer Satisfaction, eCommerce Strategy, Holiday Fulfillment

Are you experiencing a summer slowdown? Chances are, your online product sales see a bit of a dip between the months of June and October. But then the holiday shopping season comes along and the demand for holiday order fulfillment hits you like a ton of bricks! Take the extra time now to focus on improving the holiday shopping experience for your customers by updating your holiday eCommerce strategy.

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Order Fulfillment for Online Pet Supplies

by Carolina Cano-Espinoza | Customer Satisfaction, eCommerce Fulfillment, eCommerce Strategy

Meeting the needs of specialized industries in order fulfillment requires special attention. For online businesses specializing in beauty, electronics, nutraceuticals and pet supplies, the obstacles in order fulfillment can differ greatly. Online businesses must find order fulfillment solutions to tackle the unique challenges faced in providing their customers fast, accurate, and low-cost shipping.

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