How to Boost Your Summer Sales

by Carolina Cano-Espinoza | Customer Satisfaction, eCommerce Fulfillment, Partnerships

Summer months can be a slow time for eCommerce businesses. However, you can maintain and even increase online sales during the summer with these summer promotion ideas. Discounts Most people just can’t resist a great deal. There’s a reason ‘Limited Time Discounts’ are still around: they are effective. A simple 10% off for the next 48 hours can draw people in.

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How to Keep Customers Happy in 5 Easy Steps

by Sarah Smith | Customer Satisfaction, Infographic

Learning how to keep customers happy will keep them coming back and grow your business exponentially. Check out this infographic showing the 5 biggest factors contributing to happy customers and see how you can increase customer satisfaction with your eCommerce business.

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Ecommerce Analytics to Measure for a Successful Holiday Season

by Sarah Smith | Customer Satisfaction, eCommerce, eCommerce Fulfillment

In our efforts to “Always Improve, Always Advance” we’re excited to present another guest blog post featuring information eCommerce retailers can use to positively impact their business outcomes. Today’s post is written by Abhi Jadhav.   The holiday shopping season is almost upon us. And it could be one of the biggest in recent years. Online spending is predicted to grow from $2.5 bn to $3.

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Will Your Fulfillment Keep Your Customers Happy this Holiday Season?

by Sarah Smith | Customer Satisfaction, eCommerce Fulfillment, Holiday Fulfillment

Is your eCommerce business ready to quickly and accurately pick, pack and ship this holiday — when your current order volume gets multiplied by 4 or more? Now is the time to turn the critical eye on your fulfillment operations and ensure you are prepared to handle the huge influx of eCommerce holiday sales. Make sure your operations and processes are streamlined and well-tested, so that your customers receive their orders as quickly as possible.

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New Customer Referral Program: Giving Beyond Fulfillment

by Sarah Smith | Customer Satisfaction, eCommerce Fulfillment, Partnerships

We are very excited to announce our new customer referral program! We’ve revamped our referral program as a way of giving back. Our referral program rewards customers that suggest qualified eCommerce retailers to Rakuten Super Logistics. Since its humble beginnings in the mid-90s, eCommerce has been leading the way in a revolution of our culture. As a result, eCommerce has changed the shopping paradigm on numerous levels.

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[Guest Post] WaterCheck and Rakuten Super Logistics: Working Together for a Greater Good

by Sarah Smith | 2-Day-Shipping, Customer Satisfaction, eCommerce

–We are pleased to present this guest blog post from valued RSL client, WaterCheck.biz– Our business, WaterCheck.biz, has come a long way. We started with 2 products and 1 customer and now we have over 500 water-related products and over 10,000 customers all around the world. Plus, we began with the simple idea that we wanted to make a global difference by promoting the value and message of water.

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The Most Valuable Piece of Your Business

by Sarah Smith | 2-Day-Shipping, Customer Satisfaction, eCommerce

Imagine you have the ability to gather all of your customers in one place and time. During this gathering you are given the chance to ask your customers what they think about you and your business. What do you think they would say? Now let’s imagine the size of the group is increased, and your customers are joined by your stakeholders and even your potential customers.

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Out of the Box: My Post Holiday Evaluation

by Michael Manzione | Customer Satisfaction, eCommerce, eCommerce Fulfillment

A Recap from Rakuten Super Logistics Chief Operating Officer Michael Manzione One of our main goals in 2015 is to accelerate the accuracy and time of receiving inventory. With your help, following the tips provided and our guidelines in our Customer Service Manual it will be a “win” for both of us. The holiday season is in the rear view mirror and like “you”; we’re catching our breath and evaluating our performance.

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The Truth About Robots, Automated Order Fulfillment and Human-less Logistics

by Sarah Smith | 2-Day-Shipping, Customer Satisfaction, eCommerce

The robots are coming. The robots are coming! Oh wait… they’re already here. Unless you’ve been hiding under a rock, or more likely buried in the business of Black Friday and Cyber Monday, you have most likely seen one of the numerous news stories covering Amazon’s new robotic army. The “robots” were recently deployed in several Amazon fulfillment centers across the U.S. just in time for the holiday rush.

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Creating a Culture of Gratitude for Business Success

by Sarah Smith | Customer Satisfaction, eCommerce, eCommerce Fulfillment

To our customers, constituents, partners and vendors we send our most heartfelt wishes for a Happy and Fulfilling Thanksgiving holiday. The word “thanksgiving” is defined as the expression of gratitude. Historically, on Thanksgiving Day, Americans have gathered with family and friends to celebrate the national holiday by expressing gratitude for the harvest and returns of the preceding year. And then there’s turkey. Plenty of turkey.

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