Joe’s Thoughts: How Important is a Simple and Easy-to-Use Interface for an eCommerce Site?

by Sarah Smith | Customer Satisfaction, eCommerce, eCommerce Fulfillment

Though the success of an eCommerce site can be linked to a number of possible factors, a crucial element of website success is ease of use and simplicity. An attractive design, a large variety in products, and effective placement all contribute to the popularity of a site. But customers will not return to an online store if it is difficult to find the product they want, or to complete the buying process.

Read More

Joe’s Thoughts: The Importance of Online Privacy

by Sarah Smith | Customer Satisfaction, eCommerce

How important is internet privacy protection these days? Not very. As the Internet grows, it has become an excellent tool for spreading and learning information. But this has its drawbacks, and once information is put online, it’s hard to take it back off again. With the recent popularity of social media, this problem has only grown worse.

Read More

Ten Secrets to Successfully Outsourcing Your Order Fulfillment #10

by Sarah Smith | 2-Day-Shipping, Customer Satisfaction, eCommerce

Tip 10: Ask how much you get.It’s incredibly important to get a detailed list of all the services, features, and benefits that the fulfillment provider offers.

Read More

Ten Secrets to Successfully Outsourcing Your Order Fulfillment #9

by Sarah Smith | Customer Satisfaction, eCommerce, eCommerce Fulfillment

Tip 9: Quality customer service is essential.At first glance, eCommerce fulfillment might seem like a service that does not need customer support as much as others, but the reality is quite the opposite. Real-time communications are sometimes necessary should complications arise, such as a delay on an inbound shipment from your suppliers.  Your fulfillment provider must be willing to accommodate your specific needs in those circumstances.

Read More

Joe’s Thoughts: The Rise of Mobile Commerce

by Sarah Smith | Customer Satisfaction, eCommerce, eCommerce Fulfillment

Mobile commerce is an industry that has been around for years, but has only recently starting picking up momentum. In the last twenty years, the evolution of technology has created incredible new avenues through which businesses can market and sell their product. Just as eCommerce has exploded through the creation of more advanced computers and improvement of overall online technology, mobile commerce is growing due to the increasing sophistication of mobile phones.

Read More

The Benefits of Shopping Online

by Sarah Smith | 2-Day-Shipping, Customer Satisfaction, eCommerce

How slow is too slow when it comes to ordering something online? In the past, a week or two of waiting for a package was not unexpected, but in fact common. Not anymore. With the rise of eCommerce and the exploding popularity of online retail stores, consumers don’t want their package in a few weeks, they want it immediately, the sooner the better. Consumers are pleasantly surprised when they receive their orders a day or two after they clicked that ‘checkout’ button.

Read More

Joe’s Thoughts: Privacy and Social Media

by Sarah Smith | Customer Satisfaction, eCommerce, eCommerce Fulfillment

Google’s new social network, Google+, is the talk of the internet. Despite the fact that the network is still in beta testing, it already boasts over ten million users, and has gotten rave reviews from industry spectators. There are a number of reasons why the network is booming in popularity, but the main one is the way it handles privacy.Outside of credit card transactions, the internet has never been about privacy.

Read More

Joe’s Thoughts: How important is being socially conscious in today’s market?

by Sarah Smith | Customer Satisfaction, eCommerce, eCommerce Fulfillment

Yesterday, I visited the staff and participants of the White Horse Youth Ranch Program at Red Rock Canyon in Las Vegas, at an event hosted by Jim Sage, owner of Cowboy Trail Rides. The White Horse Youth Ranch is a non-profit group that helps rehabilitate underprivileged children by teaching them how to ride and care for horses. Joining me was Jon Eliot from A3 Merchandise/ProRodeo Gear.

Read More

Joe’s Thoughts : The Importance of Operational Mobility

by Sarah Smith | Customer Satisfaction, eCommerce, Outsourced Fulfillment

For those considering outsourcing their fulfillment, there are important, and often unsaid, distinctions between companies that can mean the difference between a mediocre service and an exceptional one. Many companies will advertise that they have multiple fulfillment centers / warehouses located around the country. However, there is a difference between fulfillment companies utilizing a third party warehouse and those who own and operate their own.

Read More

Ten Secrets to Successfully Outsourcing Your Order Fulfillment

by Sarah Smith | Customer Satisfaction, eCommerce, eCommerce Fulfillment

In celebration of Webgistix’ ten years of innovation, we’re going to be providing ten tips for online retailers who are considering outsourcing their order fulfillment. We’ll be releasing one tip a week, so subscribe to our RSS feed to receive the updates.

Read More