Final mile delivery creates a competitive advantage

by Rakuten Super Logistics | Customer Satisfaction, eCommerce, eCommerce Fulfillment

Going the “final mile” for customers Consumers expect convenient, dependable delivery of their orders. Even if you ship truckloads of merchandise efficiently, “the final mile” is about customer satisfaction. That aspect of the delivery process, which is about providing a superior customer experience, is undergoing major improvements to make sure customers receive the correct order, and promptly.

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Why e-commerce retailers must implement a multiple facility shipping model

by Milton Amaya | eCommerce, eCommerce Fulfillment, eCommerce Strategy

The world of e-commerce is in a constant state of flux. The age of consumerism is here, and customers have numerous choices of how and where to buy products. Technology has greatly influenced the e-commerce industry, creating a link between online purchasing and order fulfillment. With the emergence of faster, smarter and more flexible e-commerce business models, online retailers can now operate and reach customers on a global scale.

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RSL Podcast Episode 2– 4 Tips to Strengthen Your 3PL Relationships

by Rakuten Super Logistics | eCommerce Fulfillment, eCommerce Strategy, Partnerships

  Audio transcript [Edited for clarity] Carolina: Welcome to episode two of our ecommerce and logistics podcast. I’m Carolina, I’ll be your emcee for today. And today we are talking about the 4 tips to strengthen the relationship with your 3PL and how this really makes all the difference for a growing business. Joining me today is Sarah Smith and Jason Chan you may remember them from our previous podcast. And today we have a very special guest with us, Jessica Nicholson.

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In-House vs Third-Party Delivery – Which Way to Go

by Rakuten Super Logistics | eCommerce Fulfillment

This is a guest post by Agile SEO, a strategic search marketing company for technology brands. Agile SEO uses search data and a fine-tuned methodology to identify dozens of audiences within your market that represent big opportunities. Technological advancements and service-oriented business models have turned the e-commerce market into a consumer-oriented experience.

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Understanding Dimensional Weight and Zones: Best Practices to Reduce Shipping Costs

by Rakuten Super Logistics | 2-Day-Shipping, eCommerce Fulfillment, eCommerce Strategy

For ecommerce retailers to remain profitable, it’s crucial to have a good understanding of how dimensional weight and shipping zones work when it comes to order fulfillment and delivery. What is Dimensional Weight? The general idea behind dimensional weight (dim weight) is shippers (in this case, the ecommerce merchants) pay for the space their packages take up on a truck, rather than the physical weight of the package that is large or bulky, yet low in weight.

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Kitting and Bundling Your Ecommerce Product SKUs

by Rakuten Super Logistics | eCommerce Fulfillment, Holiday Fulfillment

The season of gift giving is upon us and it brings many opportunities for sellers to offer customers attractive promotions such as gift sets, bundles, and “buy one get one” deals. One way to manage these types of offers on the backend and to assist with operational efficiencies is through kitting. Kitting refers to bundling multiple items into one unique SKU, to be treated as one shippable item.

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Everything You Need to Know About Barcodes in Fulfillment

by Rakuten Super Logistics | eCommerce Fulfillment

It’s all about…the barcode? Barcodes are approaching middle-age and not slowing down!  They were invented in 1974 and first used in a supermarket in Troy, Ohio on a 10-pack of Wrigley’s Juicy Fruit chewing gum.   While Juicy Fruit has lost its flavor, barcodes have only gotten more important. Barcodes make doing business more efficient.

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5 Ways Outsourcing Your Order Fulfillment Creates a Competitive Holiday Advantage

by Rakuten Super Logistics | eCommerce, eCommerce Fulfillment, Holiday Fulfillment

While you’re busy trying to stay afloat handling your shipping and returns in-house, do you ever stop and wonder how the “other guys” manage to have time to promote their products at events, engage their customers on social media, AND continue to constantly release new, innovative products? The answer to your curiosity may be quite simple–your  competition has a competitive advantage over you.

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3 Measurements to Improve Your 2018 Holiday Fulfillment

by Rakuten Super Logistics | Customer Satisfaction, eCommerce Fulfillment, Holiday Fulfillment

Ecommerce is a growth industry that has been breaking records year after year. Last holiday season was no exception. According to Adobe Digital Insights, online sales for the November through December period totaled a record $108.15 billion, a 14.7% increase over 2016! And 2018 is predicted to be a 13% increase over 2017. Yet, with rapid growth comes great challenges. In 2017, holiday fulfillment was once again challenged by an unexpected surge in holiday orders that overwhelmed carriers.

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6 Order Fulfillment Metrics that Increase Customer Satisfaction

by Carolina Cano-Espinoza | Customer Satisfaction, eCommerce Fulfillment, eCommerce Strategy

It is not enough to provide great products at great prices, you absolutely must provide a great customer experience to remain competitive. Whether you realize it or not, your fulfillment is an extension of your customers’ experience and should be treated with attention to detail.

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