Understanding Dimensional Weight and Zones: Best Practices to Reduce Shipping Costs

by Rakuten Super Logistics | 2-Day-Shipping, eCommerce Fulfillment, eCommerce Strategy

For ecommerce retailers to remain profitable, it’s crucial to have a good understanding of how dimensional weight and shipping zones work when it comes to order fulfilment and delivery. What is Dimensional Weight? The general idea behind dimensional weight (dim weight) is shippers (in this case, the ecommerce merchants) pay for the space their packages take up on a truck, rather than the physical weight of the package that is large or bulky, yet low in weight.

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Kitting and Bundling Your Ecommerce Product SKUs

by Rakuten Super Logistics | eCommerce Fulfillment, Holiday Fulfillment

The season of gift giving is upon us and it brings many opportunities for sellers to offer customers attractive promotions such as gift sets, bundles, and “buy one get one” deals. One way to manage these types of offers on the backend and to assist with operational efficiencies is through kitting. Kitting refers to bundling multiple items into one unique SKU, to be treated as one shippable item.

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Everything You Need to Know About Barcodes in Fulfillment

by Rakuten Super Logistics | eCommerce Fulfillment

It’s all about…the barcode? Barcodes are approaching middle-age and not slowing down!  They were invented in 1974 and first used in a supermarket in Troy, Ohio on a 10-pack of Wrigley’s Juicy Fruit chewing gum.   While Juicy Fruit has lost its flavor, barcodes have only gotten more important. Barcodes make doing business more efficient.

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5 Ways Outsourcing Your Order Fulfillment Creates a Competitive Holiday Advantage

by Rakuten Super Logistics | eCommerce, eCommerce Fulfillment, Holiday Fulfillment

While you’re busy trying to stay afloat handling your shipping and returns in-house, do you ever stop and wonder how the “other guys” manage to have time to promote their products at events, engage their customers on social media, AND continue to constantly release new, innovative products? The answer to your curiosity may be quite simple–your  competition has a competitive advantage over you.

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3 Measurements to Improve Your 2018 Holiday Fulfillment

by Rakuten Super Logistics | Customer Satisfaction, eCommerce Fulfillment, Holiday Fulfillment

Ecommerce is a growth industry that has been breaking records year after year. Last holiday season was no exception. According to Adobe Digital Insights, online sales for the November through December period totaled a record $108.15 billion, a 14.7% increase over 2016! And 2018 is predicted to be a 13% increase over 2017. Yet, with rapid growth comes great challenges. In 2017, holiday fulfillment was once again challenged by an unexpected surge in holiday orders that overwhelmed carriers.

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6 Order Fulfillment Metrics that Increase Customer Satisfaction

by Carolina Cano-Espinoza | Customer Satisfaction, eCommerce Fulfillment, eCommerce Strategy

It is not enough to provide great products at great prices, you absolutely must provide a great customer experience to remain competitive. Whether you realize it or not, your fulfillment is an extension of your customers’ experience and should be treated with attention to detail.

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Order Fulfillment for Online Pet Supplies

by Carolina Cano-Espinoza | Customer Satisfaction, eCommerce Fulfillment, eCommerce Strategy

Meeting the needs of specialized industries in order fulfillment requires special attention. For online businesses specializing in beauty, electronics, nutraceuticals and pet supplies, the obstacles in order fulfillment can differ greatly. Online businesses must find order fulfillment solutions to tackle the unique challenges faced in providing their customers fast, accurate, and low-cost shipping.

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Smart Ways to Save on Inventory Transfer Costs

by Sarah Smith | eCommerce, eCommerce Fulfillment, eCommerce Strategy

When daily order volumes exceed 20 orders a day, most eCommerce retailers find positive time and cost savings through outsourcing their order fulfillment. However, there may be additional costs added to the balance sheet when inventory is transferred from its original location to the new fulfillment center(s). In addition to the expenses associated with freight, the inventory transfer process may require additional time for planning and organization.

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Ecommerce Guide to Lot Tracking

by Carolina Cano-Espinoza | eCommerce Fulfillment, eCommerce Strategy, Infographic

This infographic takes you step-by-step through lot tracking: what it is, why it’s important for retailers, and how it works in our fulfillment warehouse centers. You may download the lot tracking system guide here. Download   For more information about using lot tracking software with Rakuten Super Logistics, please contact us.

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Customer Experience and Modern eCommerce Fulfillment Service

by Carolina Cano-Espinoza | Customer Satisfaction, eCommerce Fulfillment, Outsourced Fulfillment

Focus on Post-Purchase Customer Experience  Gone are the days of focusing solely on pre-purchase customer experience to ensure success in the eCommerce world. While an enticing brand and user-friendly shopping experience can lure customers into new purchases, your store’s ability to retain profitable repeat customers is dependent on the post-purchase customer experience.

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