3 Keys to Ramp Up e-Commerce Fulfillment During Peak Seasons

by Sarah Smith | 2-Day-Shipping, Customer Satisfaction, eCommerce

As consumers, we often get anxious seeing holiday displays months before the actual holiday. Who isn’t tired of hearing about or seeing a “Christmas in July!” promotion!? However, for merchants it’s never too early to start thinking about holiday fulfillment or any peak season that’s important to your business.

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Advantages to Hiring the Best Fulfillment Service Provider – Part 2/2

by Sarah Smith | 2-Day-Shipping, Customer Satisfaction, eCommerce

Great fulfillment providers have specialized software that is optimized for eCommerce order fulfillment. Even though there are hundreds of fulfillment companies out there, not all of them were built with eCommerce in mind. Traditional warehousing companies are not good fits for modern online stores. Ask your potential fulfillment partner what kind of technology solution they used to manage your order fulfillment.

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Is Your Order Fulfillment Killing Your Online Profits?

by Sarah Smith | Customer Satisfaction, eCommerce, eCommerce Fulfillment

The quality of an online retailer’s order fulfillment can make or break a business, so it pays to make sure you are getting the best fulfillment service on the market. A substandard fulfillment company that is not suited to handling your product can cause delays and frustration for you and your customers.

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Questions to Ask a Potential Fulfillment Partner #26

by Sarah Smith | eCommerce, eCommerce Fulfillment, Order Fulfillment Software

Do you have in-house programmers to assist me?For order fulfillment providers specializing in eCommerce fulfillment, a specialized IT department is a must. Fulfillment software is something that must be adaptable to a wide range of customers, and it’s something that has to be constantly modified because shopping cart systems are also constantly updated. An in-house IT resource is essential to making sure your order fulfillment will run smoothly.

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Questions to Ask a Potential Fulfillment Partner #24

by Sarah Smith | eCommerce, eCommerce Fulfillment, Order Fulfillment Software

What type of packaging materials do you use?The type of shipping material is not only important because of the varying costs of different kinds of materials, but because different kinds of packaging are better for certain products than others.

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Questions to Ask a Potential Fulfillment Partner #23

by Sarah Smith | eCommerce, eCommerce Fulfillment, Order Fulfillment Software

Do you have a low inventory warning system?The ability to easily check your inventory, and the ability to set low inventory warnings, is something that can make your fulfillment experience smoother and easier. The last thing you want during the busy holiday season is a list of your products with the  “Out of Stock” sign. Make sure to ask your potential fulfillment partner if they have an automated warning system in place.

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Social Commerce and its Benefits for Online Retailers

by Sarah Smith | eCommerce, Order Fulfillment Software, Outsourced Fulfillment

I recently mentioned that major social media networks are growing at an extraordinarily quick pace. So what does that mean for eCommerce? It means that another avenue of online selling, social commerce, is becoming increasingly prevalent and useful. While social commerce is still a relatively small proportion of online commerce, the growth of social networking means the relevance of social commerce is also growing.

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Questions to Ask a Potential Fulfillment Partner #19

by Sarah Smith | Order Fulfillment Software, Outsourced Fulfillment

How will I access inventory and order information?The ability to check your inventory levels and manage your orders conveniently is a critical component of an eCommerce fulfillment package. When outsourcing fulfillment, online retailers should look to keeping some level of control over their fulfillment. It’s also a good way to find out the kind of technology your potential fulfillment partner has at their disposal.

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Questions to Ask a Potential Fulfillment Partner #18

by Sarah Smith | eCommerce, eCommerce Fulfillment, Order Fulfillment Software

How do you process my order information?Are orders processed automatically or do they have to be done manually? This is a strong indication of a potential fulfillment provider’s technology capabilities. Fulfillment providers who specialize in eCommerce order fulfillment and built themselves from the ground up with online capability in mind will almost certainly have this feature, while traditional warehouse companies won’t.

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Frequently Asked Questions: What Kind of Technology Do You Use To Manage Fulfillment?

by Sarah Smith | eCommerce, eCommerce Fulfillment, Order Fulfillment Software

The Webgistix approach is based on its innovative SmartFill technology, the eCommerce industry’s most efficient and accurate fulfillment platform, and the only cloud-based solution that gives retailers 24/7 real-time information, as well as complete control over inventory and order management.

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