[Guest Post] WaterCheck and Rakuten Super Logistics: Working Together for a Greater Good

by Sarah Smith | 2-Day-Shipping, Customer Satisfaction, eCommerce

–We are pleased to present this guest blog post from valued RSL client, WaterCheck.biz– Our business, WaterCheck.biz, has come a long way. We started with 2 products and 1 customer and now we have over 500 water-related products and over 10,000 customers all around the world. Plus, we began with the simple idea that we wanted to make a global difference by promoting the value and message of water.

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Out of the Box: My Post Holiday Evaluation

by Michael Manzione | Customer Satisfaction, eCommerce, eCommerce Fulfillment

A Recap from Rakuten Super Logistics Chief Operating Officer Michael Manzione One of our main goals in 2015 is to accelerate the accuracy and time of receiving inventory. With your help, following the tips provided and our guidelines in our Customer Service Manual it will be a “win” for both of us. The holiday season is in the rear view mirror and like “you”; we’re catching our breath and evaluating our performance.

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The Truth About Robots, Automated Order Fulfillment and Human-less Logistics

by Sarah Smith | 2-Day-Shipping, Customer Satisfaction, eCommerce

The robots are coming. The robots are coming! Oh wait… they’re already here. Unless you’ve been hiding under a rock, or more likely buried in the business of Black Friday and Cyber Monday, you have most likely seen one of the numerous news stories covering Amazon’s new robotic army. The “robots” were recently deployed in several Amazon fulfillment centers across the U.S. just in time for the holiday rush.

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Are You Too Busy to Read This?

by Sarah Smith | Customer Satisfaction, eCommerce, eCommerce Fulfillment

Outsourcing Your Order Fulfillment and Shipping with the Right Fulfillment Company can Make Room for the Things that Really Matter How long is your daily To-Do List? Are you constantly on the run, always busy, always doing something? And yet, never seeming to get every task completed, fire put-out, or problem solved? Even if this only bears a slight resemblance to your daily schedule, super busy people should take heed.

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4 Tips for Shining Holiday Fulfillment & Joyful Customer Support

by Sarah Smith | 2-Day-Shipping, Customer Satisfaction, eCommerce

At the time of this posting, only 15 days remain until Black Friday. That means the holiday shopping season is literally knocking at your door. It’s officially crunch time. There may not be much time left to prepare your inventory or redesign your website – but there is one area of your business that MUST be ready for the holiday rush: your fulfillment and corresponding customer support and returns.

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Holiday Time-savers: Social Media Shortcuts

by Sarah Smith | 2-Day-Shipping, eCommerce, Partnerships

The countdown to the holiday rush has started… Now is the perfect time to put time-savers and shortcuts in place to help your business run smoothly while you focus your efforts elsewhere. One marketing task that you can easily automate into a somewhat “fix it and forget it” mode is the portion of your social media posts that consist of promotional and curated content.

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Precise Fulfillment & Shipping + Passionate Professionalism

by Sarah Smith | 2-Day-Shipping, Customer Satisfaction, eCommerce

Learn how to ensure customer satisfaction with the Rakuten Super Logistics Secret Formula for Happy Customers A happy customer is a win-win for every business. As business and competition in the e-Commerce realm increases, eTailers committed to customer satisfaction will stand a greater chance of being rewarded with success. Happy customers become brand evangelists, who provide free advertising and marketing via word-of-mouth reviews both on- and off-line.

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Fulfilling Your Needs: Pooki’s Mahi is a True Partnership

by Carolina Cano-Espinoza | 2-Day-Shipping, eCommerce, eCommerce Fulfillment

It’s your business, we help you serve your customers the way you need us to. Pooki’s Mahi, our recent partner, is a 2014 Food & Beverage winning seller of award-winning teas, 100% Kona coffees and specialty food products from multiple channels. Their challenge: to find a strong and flexible partner to handle fulfillment while offering a competitive cost structure and the ability to manage expiration dates.

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Why Logistics Needs to be a Partnership

by Carolina Cano-Espinoza | 2-Day-Shipping, Customer Satisfaction, eCommerce Fulfillment

You sell something. Someone buys it. It gets shipped to him. He gets the right item, on time. With the right logistics partnership it can be just that easy. But not every fulfillment company is in tune with the needs and business objectives of fast growing ecommerce retailers. And not all logistics solutions are going to be there for you at every stage of your company’s growth, or work with you to make sure each package arrives on time with the correct products inside.

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3 Steps to Successful Surveys for Your Online Store

by Sarah Smith | 2-Day-Shipping, Customer Satisfaction, eCommerce

How important is creating successful eCommerce surveys for your online business? Customer research is a critical part of any online business, especially an eCommerce store. While there are many ways of conducting research, the most common and generally most effective way is just to ask people what they want.

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