Infographic Helps e-Commerce Retailers Keep Online Shoppers Happy

by Gwen Carrington | Press Releases

The Key is to Provide Fast and Accurate Fulfillment and Shipping, During the Busy Holiday Season and Throughout the Coming Year

LAS VEGAS, October 7, 2014- Rakuten Super Logistics, a global leader in e-Commerce order fulfillment, today released an infographic for e-Commerce retailers titled “How Keep Customers Happy in Five Easy Steps.” The infographic highlights the five easiest ways to make and keep customers happy with fulfillment and shipping. The criteria is backed up with numerous statistics that are designed to help e-Commerce retailers understand how improved delivery can increase customer satisfaction.

“The holiday shopping season is nearly upon us, and many e-Commerce retailers are in a position to see double digit growth from last year,” said Joseph DiSorbo, founder and president. “This infographic is an informative tool that can help eTailers follow the right steps to maximize their profits, grow referrals, and see more repeat business throughout the coming year.”

A few of the valuable statics uncovered in the infographic include:

29% of consumers will never buy from an e-Commerce merchant again if they receive even one incorrect item in their order

81% of consumers expect free shipping options

62% of consumers expect to be given a guaranteed or estimated delivery date when checking out

Rakuten Super Logistics’ 100% Accuracy Guarantee and 2-Day Delivery Network helps e-Commerce retailers go beyond buyer expectations when it comes to accurate and fast delivery of online orders. Rakuten Super Logistics’ SmartSuite of e-Commerce business services includes:

  • SmartFill™ for order management and inventory tracking
  • SmartFreight™ to expedite inbound inventory shipments to Rakuten Super Logistics’ fulfillment centers
  • SmartStock™ to ensure inventory is processed and made available for shipment within 24 hours of arriving at a Rakuten Super Logistics fulfillment center
  • SmartFill supports multi-channel fulfillment featuring integrations with leading eCommerce shopping carts and platforms, including Rakuten.com Shopping as well as Amazon (Nasdaq: AMZN), eBay (Nasdaq: EBAY) and Google (Nasdaq: GOOG), Volusion, 3DCart and BigCommerce.

About Rakuten Super Logistics U.S.

Founded in 2001, Rakuten Super Logistics U.S. (formerly Webgistix www.webgistix.com) is a Rakuten, Inc. (4755: Tokyo) company and a global leader in e-commerce order fulfillment. Operating a strategic, nationwide network of fulfillment centers, Rakuten Super Logistics U.S. protects e-commerce retailers’ reputation with fast and accurate order fulfillment. The Rakuten Super Logistics U.S. SmartSuite of e-commerce services include SmartFill, SmartStock, and SmartShip Optimizer for calculating the optimal shipment method so orders are delivered at the lowest cost at guaranteed delivery times.