Questions to Ask a Potential Fulfillment Partner #22

by Sarah Smith | eCommerce, eCommerce Fulfillment, Outsourced Fulfillment

How do I get a refund for late shipments?

Accuracy is a critical concern for any online retailer, especially those outsourcing their fulfillment. Even if you choose a fulfillment partner with a high rate of accuracy, mistakes can happen. When they do, it’s important that the resolution process for any mistakes are clearly laid out and executed quickly. If a shipment is late, for example, would you have to fill out a form to get credit? If possible, look for a fulfillment provider that has an automatic accuracy guarantee, ensuring that you have an immediate resolution for late shipments.