What is unique about your business and why is RSL helpful?
While A3 Merchandise/ProRodeo Gear is a year round business, we really ramp up during certain times of the year around certain events. Rakuten Super Logistics is able to expand and contract during those peak seasons which really helps us out. RSL is also able to ship our orders out within 24 hours of the order coming through, and sometimes even the same day. That is a great benefit to our company.
What attracted you to RSL as opposed to other fulfillment providers?
At A3 Merchandise/Pro Rodeo Gear, we did extensive reasearch on fulfillment all around the country, but no other company had services that compared to RSL’s SmartFill™ platform. We live on SmartFill™. Because of SmartFill™ we don’t have to worry about shipping and fulfillment. Someone places an order on our website, we get an email that the order went through, and then we don’t touch it after that. We go into SmartFill™ and see that it’s shipped. No one else is offering those sorts of options! We also love RSL’s seamless integration process. After talking to other companies, we found that no other company offers integration like Rakuten Super Logistics does.
How is the relationship between RSL and A3 Merchandise/Pro Rodeo?
We began working with Rakuten Super Logistics in 2009. We have both had growing pains over the years, but we have really settled in and we are excited for what the future will bring. Our first year in business we spent way too much time figuring out how to ship things and keeping inventory in line. As we’ve grown, RSL has also grown. We no longer have to worry about shipping. As business owners, we can focus on real things that contribute to growing our business, such as understanding our customers, and leave shipping to RSL.
About Pro Rodeo
A3 Merchandise is based out of Nashville, Tennessee with satellite offices in Las Vegas, Nevada. A3 Merchandise does event merchandise for all rodeos in America, specifically the National Finals Rodeo in Las Vegas, as well as the Barrett-Jackson Auction Company, “The World’s Greatest Collector Car Auctions”. A3 Merchandise designs, manufactures, sets up stores and sells merchandise at events for fans. ProRodeo Gear is a year round rodeo website that sells generic, non-event-specific rodeo merchandise. This website sells 135-145 different products ranging from t-shirt, hats, shot glasses, keychains, jackets and belt buckles.
About Rakuten Super Logistics U.S.
Founded in 2001, Rakuten Super Logistics U.S. (formerly Webgistix www.webgistix.com) is a Rakuten, Inc. (4755: Tokyo) company and a global leader in e-Commerce order fulfillment. Operating a strategic, nationwide network of fulfillment centers, Rakuten Super Logistics U.S. protects e-Commerce retailers’ reputation with fast and accurate order fulfillment. The Rakuten Super Logistics U.S. SmartSuite of e-Commerce services include SmartFill, SmartStock, and SmartShip Optimizer for calculating the optimal shipment method so orders are delivered at the lowest cost at guaranteed delivery times.