When did you first engage with RSL? How did you first hear about them?
We knew early on that we were not going to be able to keep our company lean if we had to manage a fulfilment crew. Once our initial marketing test was done, we began a search and quickly concluded that we needed a larger company with multiple warehouses that we could grow into rather than choose a company with one single, centrally located, warehouse.
What was needed to get up and running with RSL?
It wasn’t quite an out of the box solution for us, but it was extremely painless. We needed to integrate our shopping cart with RSL and although there was no native integration available for our solution, our developer was able to use the RSL API to easily integrate them. Now, whenever an order comes in, it is instantly disseminated to RSL and the order confirmation is recorded in our data base.
What were the primary benefits of working with RSL?
We had a dedicated IT contact who quickly answered our developer’s questions and made the integration go smoothly. We also had a great salesperson who answered all of our questions… and believe me, we had a lot!
Can you give us an example of how working with RSL has helped you stay ahead of the competition?
After the first year, we began using a second RSL warehouse to reduce delivery times for our west coast customers. This is something only our largest competitors can offer their customers.
What is most important to you when dealing with your customers?
The customer must have a good experience for our business to succeed. And the good experience includes quick access to tracking information as well as short handling times. RSL has been able to do their part well.
Would you recommend working with RSL to your colleagues/peers?
Absolutely--for a growing business who ships nationally, we are happy to recommend them.
What is the next step in terms of your relationship with RSL? What are your future goals?
We are quickly moving towards having our entire inventory in multiple warehouses. We only have about 20 SKUs at present, but we have plans to double that within 2 years.
About Vet Organics
Vet Organics is a manufacturer of natural pet prod- ucts. Located in Boca Raton, Florida, the business was started by Craig Davis in 2012. Since their first product was launched in 2013, Vet Organics has expanded to 15 products and two product lines. 90% of their business is conducted online via their website www.vet-organics.com. Vet Organics has two product lines: grooming products and nutritional supplements—both for cats and dogs. All products use only natural ingredients. All ingredients in the nutritional supplements are human food quality and all facilities where these products are manufactured are FDA inspected annually.
About Rakuten Super Logistics U.S.
Founded in 2001, Rakuten Super Logistics U.S. (formerly Webgistix www.webgistix.com) is a Rakuten, Inc. (4755: Tokyo) company and a global leader in e-Commerce order fulfillment. Operating a strategic, nationwide network of fulfillment centers, Rakuten Super Logistics U.S. protects e-Commerce retailers’ reputation with fast and accurate order fulfillment. The Rakuten Super Logistics U.S. SmartSuite of e-Commerce warehouse and fulfillment services include SmartFill, SmartStock, and SmartShip Optimizer for calculating the optimal shipment method so orders are delivered at the lowest cost at guaranteed delivery times.