Ten Secrets to Successfully Outsourcing Your Order Fulfillment #7

by Gwen Carrington | eCommerce, eCommerce Fulfillment, Outsourced Fulfillment

Tip 7: Low cost and stellar service don’t go together.

In eCommerce order fulfillment, you get what you pay for. We all want a good deal, but at a certain point quality pays for itself many times over. There is nothing worse than waiting a few weeks for an anticipated item, only to open the box and find the merchandise broken or find the wrong product. In fact, research has shown that speed is one of the most important factors in reducing the number of returned items and canceled orders. Choose a quality fulfillment provider with a strong record in order accuracy and speed. Your reputation for quality will grow, and the increase in sales will more than offset a slightly higher cost.