Partnership Helps Companies Improve Customer Service, Cut Costs and Enhance Brand Image
LAS VEGAS, NV – June 7, 2010 — Webgistix Corp., the global leader in e-commerce order fulfillment, today announced a strategic partnership with 24-7 INtouch that allows Internet retailers to integrate and outsource both order fulfillment and customer care to reduce overhead, improve customer satisfaction, and enhance their images.
24-7 INtouch is a premier contact center outsourcer that offers multichannel solutions via voice, live chat and email. The company’s primary service offerings include inbound sales, customer care and web-based solutions, all supported by certified sales and service agents.
Webgistix SmartFill is a cloud-based solution that automates the order-fulfillment process, taking orders from online shopping carts to physical delivery trucks without human intervention. This outsourced approach enables retailers to scale their businesses without any capital investment or increased headcount for order fulfillment.
Internet retailers that utilize the industry-leading Webgistix SmartFill platform to outsource order fulfillment are now able to integrate their fulfillment operations with award-winning customer care. 24-7 INtouch certified agents have seamless access to the Webgistix SmartFill dashboard, enabling them to provide customers with real-time shipment tracking and order status, and helping the contact center become a full extension of a retailer’s brand from service to delivery.
“Our integration with a proven and highly respected company like 24-7 INtouch is an important advance in online order fulfillment,” said Joseph DiSorbo, President of Webgistix. “Through a series of partnerships, we have now created a technology ecosystem that allows retailers to outsource the entire flow of an online transaction, from the shopping cart system to payment processing to order fulfillment to customer care. That allows retailers to focus their time and resources on growing their businesses, increasing sales and extending their brands.”
Internet retailers who are interested in deploying an integrated solution for order fulfillment and customer care may contact Webgistix at https://rakutensl.com/get-started/ or (866) 955-7790.
Webgistix is a global leader in e-commerce fulfillment. The Webgistix approach is based on its innovative SmartFill™ technology — the e-commerce industry’s most scalable, efficient and reliable fulfillment platform. Webgistix’s automated solution helps ensure fast and accurate order fulfillment, and is fully customizable for e-commerce retailers of all sizes around the world. For more information, visit http://www.webgistix.com.
About 24-7 INtouch
24-7 INtouch (http://www.24-7intouch.com) is a leading contact center outsourcing company that delivers innovative and value-driven outsourcing solutions via voice, live chat and email, across all industry segments. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, the multi-channel approach taken by 24-7 INtouch addresses both long and short-term goals to reduce costs, increase incremental revenue and deliver lifetime customer loyalty. The company delivers unique shared and semi-dedicated services, which cater to the specific needs of each client with scalable and customized solutions. The 24-7 INtouch team is aligned to act as brand specialists, representing their client’s brand, culture and employees in each business partnership.