Las Vegas, Nevada — February 27, 2012 — Webgistix Corporation, the global leader in eCommerce order fulfillment, today released a free whitepaper for eCommerce Retailers titled “How to Increase Sales and Customer Satisfaction with Order Fulfillment.” This informative whitepaper presents valuable information about the aspects of online stores that most affect customer satisfaction, as well as how outsourced fulfillment can save eCommerce retailers time and money.
While traditional brick and mortal retail is facing challenges, eCommerce continues to grow year after year. Delivering a consistent, reliable customer experience is a crucial part of eCommerce, and is the key to repeat sales. Even in the midst of an economic downturn, 60% of consumers are willing to pay extra for better service, and 91% of customers who have a poor shopping experience will not shop with the same merchant again.
The latest whitepaper from Webgistix provides insight into how online retailers can increase customer satisfaction among buyers. The whitepaper explains:
- How delivery time and order accuracy affect customer
- How outsourced fulfillment services can provide significant advantages over house fulfillment;
- How using multiple distribution locations to fulfill orders can help reduce costs and speed delivery times.
“Order fulfillment can make or break the online shopping experience,” says Joseph DiSorbo, Founder and CEO of Webgistix. “As eCommerce matures, consumers expect to receive their products within 1 or 2 days of ordering. Online retailers who can deliver a 1 or 2 day service level at low cost gain a significant competitive advantage in the marketplace.”
eCommerce retailers interested in learning more about Webgistix’ 2-day fulfillment solution can visit www.webgistix.com.
Founded in 2001, Webgistix is a global leader in eCommerce order fulfillment, operating an international network of strategically located fulfillment centers that serve hundreds of established eCommerce retailers. Webgistix SmartFill™, which is a cloud-based fulfillment platform that works with all major shopping carts and is optimized for mobile commerce, enables eCommerce retailers to outsource their order fulfillment to Webgistix, eliminating fixed overhead and increasing the speed and accuracy of global order fulfillment, while retaining control over their fulfillment operations. For more information, visit www.webgistix.com.