When it comes to ecommerce retail, a competitor’s site is a just mouse-click away so increasing customer satisfaction is more important than ever. According to recent research from Forsee, highly satisfied customers are much more likely to be brand loyal, make repeat purchases and recommend those retailers.
Given that Forrester Research predicts ecommerce spending could reach $370 billion in the US by 2017, and is continuing to outpace store sales, it is imperative for retailers to understand the consumer mindset and what drives online shopping behavior if they are to remain competitive.
Do you know how your online store can not only compete, but thrive, in the face of increased competition?
Join the Webgistix Customer Satisfaction Webinar to learn why consumers abandon shopping carts, how to turn order fulfillment into a competitive edge, techniques for increasing repeat business, customer satisfaction and profitability
Date: Wednesday, April 17, 2013
Time: 10am Pacific/ 1pm Eastern