Will Your Fulfillment Keep Your Customers Happy this Holiday Season?

by Gwen Carrington | Customer Satisfaction, eCommerce Fulfillment, Holiday Fulfillment

Is your eCommerce business ready to quickly and accurately pick, pack and ship this holiday — when your current order volume gets multiplied by 4 or more?

Now is the time to turn the critical eye on your fulfillment operations and ensure you are prepared to handle the huge influx of orders during the holidays. Make sure your operations and processes are streamlined and well-tested, so that your customers receive their orders as quickly as possible.

If you are already outsourcing your fulfillment, you should be 100% happy with the services and rates that are being provided. In addition, you should make sure that your fulfillment provider is able to meet your high demands of the holiday season. During the Christmas rush any existing problems are only going to multiply. If you are currently following up on customer complaints regarding fulfillment errors — it’s only going to get worse. If you’re not 100% confident with the fulfillment services you’re receiving, now is the time to shop around before the orders start flooding in.

The only thing worse than receiving a late or wrong gift, is being the one who sent it. Slow and inaccurate order fulfillment can lead to you taking the blame for ruining your customers’ holiday. If your confidence in your holiday fulfillment is lagging in any way – it’s not too late to consider outsourcing all or a portion of your fulfillment.

Speed!! Speed!! Speed!!

As part of our company culture we rely on the Rakuten Five Principles for Success to guide our actions. One of those principles is “Speed!! Speed!! Speed!!” We pride ourselves on not only providing some of the fastest and most accurate fulfillment in the industry – we also strive for speed in all of our business endeavors.

If you are ready to outsource your fulfillment, the Rakuten Super Logistics fulfillment experts can get you up and in running in a matter of days.

Many eTailers have discovered that the fulfillment onboarding process with our competitors can become a long, tedious and time-consuming process. At RSL we have an onboarding team that is laser-focused on helping our eCommerce merchants quickly set up their SmartFill Accounts, facilitate their shopping cart integration, arrange for inventory delivery and set up and reach full shipping status in a matter of weeks and in some instances days!

We haven’t officially been recorded in the Guinness Book of World Records (yet), but our fastest customer onboarding from start to finish has been only 9 business days!  On average we currently onboard our customers within 33 days, however most of our more experienced eTailers full well under that average. Our rapid response times are upheld in our business development department as well. In fact, one of our current happy customers was able to go from inquiry to signed agreement in only 4 business days!

If you’re concerned about your eCommerce fulfillment capabilities, contact Rakuten Super Logistics for a free fulfillment analysis to be performed by one of our eCommerce fulfillment experts. To take advantage of this offer contact us today and discover more about how partnering with Rakuten Super Logistics for fast and accurate order fulfillment protects your online reputation and saves you time and money.