Response within 3 hours guaranteed — that’s our promise with SmartSupport
RSL’s personalized client support is what makes us a unique eCommerce fulfillment provider. With a bare-essentials service, there’s no client support to speak of. With a bigger service, you’re just one name in ten thousand. But when you become a client of RSL, you’re dealing with a different kind of eCommerce fulfillment provider. You have access to a team of support representatives who work directly with fulfillment center liaisons based in the same facility that you store your products. Most of our clients end up knowing their representatives by their first names, and, in fact, consider them an integral part of their own team. That’s not just customer support — that’s SmartSupport.
Here’s what our clients have to say about our support:
“Having a point person that we are on a first-name basis with that’s familiar with our product, suppliers and the way we operate is an essential part of our business model. Rakuten Super Logistics’ order fulfillment has become an irreplaceable element of our business operations.”
– Peter Awad, Import Auto Performance
“Rakuten Super Logistics is truly a service-oriented company. They care about our business and they work hard to help us succeed. They have a great staff and they are extremely responsive.” – Ryan Pamplin, DefaultCase
“We have very few problems, but with a quick email to the support team in RSL’s New York fulfillment center any problem is dealt with quickly and efficiently.”
– Peter Davey, Jigthings.com
“We have a dedicated account rep at Rakuten Super Logistics who is so responsive and helpful that we actually feel like he is an extension of our own team. That may sound like a cliché, but it’s absolutely true. RSL’s service orientation is really a differentiator for them.”
– John McGuinness, Shapeup, Inc.
“We have an amazing support representative in Las Vegas, and we really don’t know what we’d do without her. When we need a question answered or an order changed, we just give her a call or send a quick email and it gets done. It’s almost like having our own personnel in the warehouse.
– Michael Leung, SleepyPod
When you work with Rakuten Super Logistics (RSL), you can always get someone on the phone who you know and, more importantly, someone who knows your business. In fact, we guarantee that you will receive a response to any support query, whether through phone or e-mail, within three hours. We’re not your typical eCommerce fulfillment provider. All of our facilities are always open to visits and tours so you can see how your product is being handled.